SAIFE Gateway Warranty


Warranty Information

Parts: 12 months, Labor: 12 months


For the latest version and Warranty documentation go to: 


For specific provisions or legal information relating to your device, please refer to the printed Terms & Conditions included with your device, or visit



1250 Avenida Ponce de Leon

Suite 600

San Juan  PR   00907


© 2020 Shepherd AI, LLC DBA SAIFE ("SAIFE"). 


"SAIFE" warrants that this Product is free from defects in material and workmanship under normal use and service for the warranty period.


WARNING! This product contains chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information visit:



What is covered and for how long?

SHEPHERD AI, LLC DBA SAIFE (“SAIFE”) warrants that this Product is free from defects in material and workmanship under normal use and service for the warranty period. The warranty period commences upon the date of purchase by the first purchaser and continuing for the following specified period of time after that date:  1 Year.

What is not covered?

This Standard Limited Warranty is conditioned upon proper use of the Product.


This Standard Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by SAIFE; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAIFE; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAIFE, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the United States.

What are SAIFE's obligations?

During the applicable warranty period, provided the Product is returned in accordance with the terms of this Standard Limited Warranty, SAIFE will repair or replace the Product, at SAIFE's sole option, without charge. SAIFE may, at SAIFE's sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned or new Product.


Repaired/replaced cases, pouches and holsters will be warranted for a period of ninety (90) days. All other repaired/replaced Products will be warranted for a period equal to the remainder of the original Standard Limited Warranty on the original Product or for ninety (90) days, whichever is longer. All replaced Products, parts, components, boards and equipment shall become the property of SAIFE. Except to any extent expressly allowed by applicable law, transfer or assignment of this Standard Limited Warranty is prohibited.

What must you do to obtain warranty service?

To obtain service under this Standard Limited Warranty, you must return the Product to SAIFE or an authorized seller in an adequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the original date of purchase by the original purchaser, the serial number of the Product and the seller's name and address.


To obtain assistance on where to deliver the Product, please call SAIFE Customer Care 833-474-3724. If SAIFE determines that any Product is not covered by this Standard Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.


You should keep a separate backup copy of any contents of the Product before delivering the Product to SAIFE for warranty service, as some or all of the contents may be deleted or reformatted during the course of warranty service.

What are the limits on SAIFE's liability?

This Standard Limited Warranty sets out the full extent of SAIFE's responsibilities, and the exclusive remedy regarding the products. 


All implied warranties, including without limitation, implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this limited warranty. In no event shall SAIFE be liable for damages in excess of the purchase price of the product or for, without limitation, commercial loss of any sort; loss of use, time, data, reputation, opportunity, goodwill, profits or savings; inconvenience; incidental, special, consequential or punitive damages; or damages arising from the use or inability to use the product. Some states and jurisdictions do not allow limitations on how long an implied warranty lasts, or the disclaimer or limitation of incidental or consequential damages, so the above limitations and disclaimers may not apply to you.


SAIFE makes no warranties or representations, express or implied, statutory or otherwise, as to the quality, capabilities, operations, performance or suitability of any third-party software or equipment used in conjunction with the product, or the ability to integrate any such software or equipment with the product, whether such third-party software or equipment is included with the product distributed by SAIFE or otherwise. Responsibility for the quality, capabilities, operations, performance and suitability of any such third-party software or equipment rests solely with the user and the direct vendor, owner or supplier of such third-party software or equipment.


By purchasing, viewing, using, and/or accessing the product, you acknowledge and agree that this device is (1) not certified as a medical device, (2) not intended for any clinical or diagnostic use and, (3) In compliance will all applicable laws and regulations. You acknowledge and agree that at no time shall the product be used to (4) diagnose, treat or cure a human being's condition or in a life-saving situation; (5) support professional medical decisions, diagnosis or treatments, or (6) replace any diagnosis, recommendation, advice, treatment or decision by an appropriately trained and licensed physician. Use of the product with real subjects could cause serious injury or death.


Nothing contained in the User Manual or any other document shall be construed to create an express warranty of any kind with respect to the Product. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Standard Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of SAIFE regarding the Products or this Standard Limited Warranty.


This Standard Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.


If any portion of this Standard Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Standard Limited Warranty.

Precautions for Transfer and Disposal

If data stored on this device is deleted or reformatted using the standard methods, the data only appears to be removed on a superficial level, and it may be possible for someone to retrieve and reuse the data by means of special software.


To avoid unintended information leaks and other problems of this sort, it is recommended that the device be returned to SAIFE's Customer Care Center for an Extended File System (EFS) Clear which will eliminate all user memory and return all settings to default settings. Please contact the SAIFE Customer Care Center for details.


Important: Please provide warranty information (proof of purchase) to SAIFE's Customer Care Center in order to provide this service at no charge. If the warranty has expired on the device, charges may apply.


No reproduction in whole or in part allowed without prior written approval. Specifications and availability subject to change without notice.